全面品質管理
Total Quality Management
| 節 | 週四 |
|---|---|
A 18:30–19:20 | 全面品質管理 MB110 3 節連堂 |
B 19:30–20:20 | |
C 20:30–21:20 |
* 根據陽明交大上課時間表所列
- Develop the conceptual framework for company-wide quality management - Integrate quality management with strategy / operations / organization / systems / people - Familiarize the students with state-of-the-art research.
統計學, 品質管理或與品管相關之工作經驗
Course Material: Instructor will organize presentation and will post the material on NCTU’s eCampus III (http://e3.nctu.edu.tw ) prior to each class.
Course Grading: Class assignment/Homework 15% Class contribution 10% Midterm presentation 15% Midterm report 35% Project presentation 20% Project report 20%
- Introduction to Quality, Concepts, Philosophies and Framework
- Principles and Practices of TQM
- Process Management and Tools for Process Improvement
- Statistical Thinking and Applications
- Principles of Six Sigma
- Quality Systems/Standards
- Quality Awards
| 週次 | 主題 |
|---|---|
| 第 1 週 | Course Overview |
| 第 2 週 | Introduction to Quality, Concepts, Philosophies and Frameworks |
| 第 3 週 | Tools for Process Improvement |
| 第 4 週 | Tools for Process Improvement |
| 第 5 週 | Focus on Customers |
| 第 6 週 | Focus on Customers |
| 第 7 週 | Quality Gurus |
| 第 8 週 | Strategic Quality Planning |
| 第 9 週 | Midterm report |
| 第 10 週 | Midterm report |
| 第 11 週 | Principles of Six Sigma |
| 第 12 週 | Principles of Six Sigma |
| 第 13 週 | Design for Six Sigma & Lean Six Sigma |
| 第 14 週 | Quality Systems/Standards |
| 第 15 週 | Quality Awards |
| 第 16 週 | Quality Circle Project presentation |
| 第 17 週 | Quality Circle Project presentation |
| 第 18 週 | Final wrap-up |
老師自編之教材 (置於e3系統中) 參考書籍: 1. Evans, J. R. and Lindsay, W. M.2008. The Management and Control of Quality, 7th ed. , South-Western Publishing Co. 2. Evans, J. R. and Lindsay, W. M. 著,張倫編譯,2006,品質管理與管制(The Management and Control of Quality, 6th edition),台北:湯姆生 (華泰文化經銷)。 3. 戴久永編著,2005,全面品質管理,台北:滄海書局。 4. Foster, S. T. 著,李易諭審訂,2007,品質管理 (Managing Quality: Integrating the Supply Chain),台北:智勝。 5. Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H. and Besterfield-Sacre, M. 2003. Total Quality Management, 3rd ed., Prentice-Hall 6. 蘇朝墩編,2010,品質管理,台北:前程文化。
- 地點
- MB509
- 時間
- 10-12 Tuesdays or by appointment
- 聯絡方式
- Email: jasmine.chang@g2.nctu.edu.tw Phone: 03-5731815