科技人的溝通與領導力培養

Collaborative Communications and Leadership :https://reurl.cc/zMee70 歌德說,「無論在什麼情況下,我的回應決定了危機將會加劇或減緩,對方會更具人性或沒人性。」 本課程是為了培養有效溝通及化解衝突能力的一門領導課;無論面對家人、同儕、同事,一個人成就高低,取決於是否具備這些方面的能力。自古以來,面對衝突,無論日常生活細節到國際戰爭,本能反應不是戰、逃就是僵住。面對可能引爆的情緒,如何有效發揮正向溝通,正是現代人最需要學習的課題。 無論透過科技媒介或是面對面,只要想讓對方跟我們合作,必定需要了解有效溝通的基本核心要素;想扭轉情勢、發揮影響力,必定要了解說話的魅力與價值。然而溝通及領導力的培養絕非偶然,需要反覆練習及精確引導,同時心腦並用。透過心,能體恤彼此的價值觀,進而調整情緒;透過認知,能核對彼此的觀察,進而提出正向的請求。好的溝通仰賴於好的策略,之所以衝突不斷,只因太習慣於「不良」的策略。要建立良善的合作關係,必須從尊重自己,尊重對方著手,只有如此,才能激發彼此願意在關係中展現良善的一面,讓情誼長長久久。 18堂課程中,我們將學習語言背後隱藏的危機與轉機,有效建立人與人之間友善的連結,培養新世代關懷、自律、勇敢的領導力,同時以嶄新的眼光開創與人友好合作的關係。此外,當了解溝通的魅力之後,進一步,也將學習「故事」的建構與它的迷人之處。 每一個領導人都需要有好的隊友,而好的團隊需要有魅力的領導人。想想,當了解溝通方法、具備溝通能力、又能掌握激勵人心的演說,未來會是什麼樣的情景?或許,會更勇敢、更篤定、更快樂一些。 “In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.” - Johann Wolfgang von Goethe COURSE DESCRIPTION This course is a leadership course aimed at cultivating effective communication and resolving conflicts. Whether facing family, peers, and colleagues, one's leadership depends on whether one can do so. Since ancient times, in the face of conflict, no matter the details of daily life to international wars, the instinct is to fight, flee or freeze. In the face of impending emotions, how to effectively exert positive communication is what modern people need most. Whether through technological media or face-to-face, as long as you want people to cooperate, you must understand the basic elements of effective communication. However, the development of communication and leadership is by no means accidental. It requires repeated practice and precise guidance, and the use of heart and intelligence. Through the heart, empathize with each other's value; through cognition, check each other's observations, and then make positive requests. Good communication relies on good strategies. The reason for constant conflicts is that people are too accustomed to "bad" strategies. To build a good relationship, you must start by respecting yourself and respecting each other. Only in this way can we inspire each other's willingness to show our best in the relationship and make the positive relationships last. LEARNING GOALS  Communicating with Empathy-Recap and Mirroring  Understanding the hidden crises and opportunities behind the words  Establishing friendly connections and cultivate curiosity  Using Nonviolent Communication-- Observation, Feelings, Need and Requests  Understanding the impact of disciplined, courageous and humanity  Creating a cooperative relationship with a fresh perspective  Learning the construction of "storytelling"  Learning to tell your stories to change society  Understanding meditation and emotional relief  Learning to speak in public  Knowing three elements of communication-Body language, tone, and wording  Understanding the concept of stress, emotions, and leadership  Understanding the opportunities and choices  Understanding the terrorist lovers TAKE AWAY After completing this course, students will be able to:  Express yourself free from judgment or blame  Invite people into collaborative dialogue  Learning to approach difficult conversations non-coercively  Understand one’s own unearned advantages and help make systems more equitable  Shift from fragility and defensiveness to hearing and understanding impacts  Craft your public narrative  Connect your story to that of your community to motivate commitment to a shared purpose and call to action  Analyze the role of narrative in moments of critical change and use tools to enable others’ agency  Increase your capacity to lead others using the public narrative framework

1)兩小時實體課+一小時非同步上課 2)YouTube 頻道之領導人演講分析 3)隨堂講義 ATTENDANCE & POLICY  Students are expected to attend all classes. If you do not attend at least 10 classes excused or unexcused, you will fail this course. If you are late for more than 5 minutes, it will count as an absence.  All work in this course must be done by the students themselves. Any academic misconduct will be punished according to the school policy, and the semester total score of this course is zero.  This course requires independence and teamwork. Act like a professional, take responsibility for your work, get the job done, and show up in class. Not doing so will affect your performance, just as it will affect your job.  Clear, persuasive, and professional writing is necessary.  Please communicate with me, talk to me or write to me. This course requires you to use concepts and strategies that you have not used before, and I am here to answer your questions. If my office hours do not suit you, I will schedule another time to meet up. Also, I am happy to communicate with emails.  Help each other. Each of you has taken this course with great advantages and knowledge. Share your understanding, have the courage to ask your classmates to review your work, and ask them to offer their ideas to help you with problems or clarifications. You will benefit from others' help, and also, when you help others, you will learn more.

1.學期作業、考試、評量 1)學期作業—四篇(各一頁)溝通心得報告 2)考試狀況—限時五分鐘口語報告 3)評量方法—出席率30%、作業40%、演講內容30% EVALUATION, ASSIGNMENTS & GRADING  Assignments—Four written reports (one page each) 30 %  A Five-minute oral report. 30 %  Attendance 40 % TOTAL 100 % EVALUATION, ASSIGNMENTS & GRADING  Assignments—Four written reports (one page each) 30 %  A Five-minute oral report. 30 %  Attendance 40 % TOTAL 100 %

• 領導力的培養
• 有效溝通技巧

《我想跟你好好說話》賴佩霞,早安財經出版社,2020/4 《愛的語言-非暴力溝通》Marshall B. Rosenberg, 光啟文化,2009/9 《面對衝突不害怕》Ike Lasater & John Kinyon,光啟文化,2019/1 《轉念的力量》賴佩霞,天下文化出版,2021/11 《UP 學》Marshall Goldsmith,李茲文化,2016/6 REQUIRED – The Courage of Coming Home, by Pei-Hsia, Lai Ph.D. REQUIRED – Nonviolent Communication for Beginner, by Pei-Hsia, Lai Ph.D. REQUIRED – Nonviolent Communication, by Marshall Rosenberg Ph.D. REQUIRED – Speak Peace in a World of Conflict, by Marshall Rosenberg Ph.D REQUIRED – Choosing Peace, by Ike Lasater & John Kinyon, RESERVE – UP, by Marshall Goldsmith Ph.D. 2016/6 Additional readings will be posted on the course blog