使用者經驗研究

Course Overview This course will introduce user research methods, how to apply them within the Human-Computer Interaction context, and how to effectively communicate the results of user research. What is user research? It is about learning to effectively elicit information from people -- whether subject matter experts, project stakeholders, or the general public. Effective user research draws out credible and actionable information from people who matter to your projects. Whether you think you want to do customer-facing work in a startup or learn to negotiate the workplace and engage co-workers to support your projects, learning to gather great information from people is a serious task that requires forethought, planning, and analysis. This class will provide an overview and introduction to various user research techniques. Class time will include hands-on workshops and time for you to work on and receive feedback on assignments. Throughout the semester you will be introduced to a variety of user research methods. We’ll discuss the process one follows when conducting research such as selecting research sites, sampling, and interacting with study subjects. We will also talk about ways to convey user research that are effective and informative. Additionally, we’ll discuss issues of research ethics. Learning Goals By the end of the course, you will have learned to • Understand how user research applies to Human-Computer Interaction contexts • Identify a range of user research methods and the associated instruments • Ask the right questions to determine which kind of user research is best suited to different circumstances, including the scope and timeline of a study • Create user research instruments

Project 1 – UX Field Study 25% Project 2 – UX Interviews 25% Project 3 – UX Surveys 25% Project 4 – Communicating UX Research 15% Preparedness Pecha Kucha 10% Total 100%

• Introduction to Qualitative Research, Steven Taylor and Robert Bogdan, Wiley & Sons, 1999, Selected chapters • Understanding Your Users, Kathy Baxter and Catherine Courage, Selected chapters • Other readings as assigned