醫療品質管理
Healthcare Quality Management
| 節 | 週二 |
|---|---|
3 10:10–11:00 | 醫療品質管理 YN514 2 節連堂 |
4 11:10–12:00 |
* 根據陽明交大上課時間表所列
改進醫療品質,是醫務管理最核心的任務。追求「高價值的醫療服務」(high-value care)——更好的品質和更低的成本——是全世界的潮流,如何達成此任務,是醫管人發揮「解決問題,創造價值」的能力的挑戰。本課結合理論和實務,其主要學習目的有三: 1. 深入認識醫療、品質和管理的特性 2. 學習醫療品質評估的概念和技術 3. 學習醫療品質改善的策略和方法
課堂參與 40% 期中報告(期末報告的進度報告) 20% 期末報告 40%
| 週次 | 主題 |
|---|---|
| 第 1 週 | Introduction The Imperative of Healthcare Quality |
| 第 2 週 | Management |
| 第 3 週 | QC Story: QC Tools & PDCA |
| 第 4 週 | QC Story: Quality Control Circle |
| 第 5 週 | Service Quality & User Experience |
| 第 6 週 | Quality Function Deployment |
| 第 7 週 | Medical Care as Service |
| 第 8 週 | Midterm Presentation |
| 第 9 週 | Lean Management |
| 第 10 週 | Lean Six Sigma |
| 第 11 週 | Quality Indicators & Patient Flow |
| 第 12 週 | Accreditation & Benchmarking |
| 第 13 週 | Policy Impact Assessment |
| 第 14 週 | Choosing Wisely Campaign & Shared Decision Making |
| 第 15 週 | The Art and Practice of the Learning Organization |
| 第 16 週 | Final Presentation |
Dlugacz, Y. D. (2017). Introduction to Health Care Quality: Theory, Methods, and Tools. John Wiley & Sons. Donabedian, A. (2002). An introduction to quality assurance in health care. Oxford University Press. Healy, J. (2016). Improving health care safety and quality: reluctant regulators. Routledge. Lloyd, R. (2017). Quality health care: a guide to developing and using indicators. Jones & Bartlett Learning. National Academies of Sciences, Engineering, and Medicine. (2018). Crossing the global quality chasm: Improving health care worldwide. Salem, D. N. (Ed.). (2020). Quality Measures: The Revolution in Patient Safety and Outcomes. Springer Nature. Shah, R. K., & Godambe, S. A. (Eds.). (2020). Patient Safety and Quality Improvement in Healthcare: A Case-Based Approach. Springer Nature.