全面品質管理
Total Quality Management
| 節 | 週三 |
|---|---|
2 09:00–09:50 | 全面品質管理 MB110 3 節連堂 |
3 10:10–11:00 | |
4 11:10–12:00 |
* 根據陽明交大上課時間表所列
Total Quality Management (TQM) is a system of problem-solving techniques and management concepts to be applied to achieve business excellence in an organization. TQM uses strategy, data, system and effective communications to integrate the quality discipline into the culture and activities of the organization. This course is designed to introduce the conceptual framework for modern business to long-term success through customer satisfaction.
Prior knowledge/experience in Statistics and Quality management is preferred.
作業 15% 上課參與 10% 個案討論 24% 個案分析報告(個人) 21% 品管圈專題 30%
| 週次 | 主題 |
|---|---|
| 第 1 週 | Course Overview |
| 第 2 週 | Introduction to Quality, Concepts, Philosophies and Frameworks |
| 第 3 週 | Tools for Process Improvement |
| 第 4 週 | Focus on Customers |
| 第 5 週 | Focus on Customers |
| 第 6 週 | Leadership and Strategic Quality Planning |
| 第 7 週 | Leadership and Strategic Quality Planning Case study C2: Andrew Ryan at VC Brakes |
| 第 8 週 | Statistical Thinking and Applications Case study C2: Ritz-Carlton Hotel |
| 第 9 週 | Quality Gurus |
| 第 10 週 | Employee Empowerment & Continuous Improvement Case study C3: Trouble at Tessei |
| 第 11 週 | Principles of Six Sigma/ Design for Six Sigma & Lean Six Sigma |
| 第 12 週 | Quality Systems/Standards |
| 第 13 週 | Case study C4: Six Sigma at Academic Medical Hospital (A)&(B) |
| 第 14 週 | Quality Awards/ Quality 4.0 |
| 第 15 週 | Case study C5 & C6: Workplace Safety at Alcoa (A) and (B) |
| 第 16 週 | 品管圈活動成果發表 |
Instructor will organize presentation and post the material on NYCU’s eCampus III (http://e3.nycu.edu.tw ) prior to each class 參考書籍: 1. Evans, J. R. and Lindsay, W. M.2008. The Management and Control of Quality, 7th ed. , South-Western Publishing Co. 2. Evans, J. R. and Lindsay, W. M. 著,張倫編譯,2006,品質管理與管制(The Management and Control of Quality, 6th edition),台北:湯姆生 (華泰文化經銷)。 3. 戴久永編著,2005,全面品質管理,台北:滄海書局。 4. Foster, S. T. 著,李易諭審訂,2007,品質管理 (Managing Quality: Integrating the Supply Chain),台北:智勝。 5. Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H. and Besterfield-Sacre, M. 2003. Total Quality Management, 3rd ed., Prentice-Hall 6. 蘇朝墩編,2010,品質管理,台北:前程文化。
- 地點
- MB509
- 時間
- TBD
- 聯絡方式
- Email: jasmine.chang@nycu.edu.tw Phone: 03-5731815