社區關懷訪視與溝通技巧
Communication Skills for Community Visits
| 節 | 週四 |
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6 14:20–15:10 | 社區關懷訪視與溝通技巧 YB102 |
* 根據陽明交大上課時間表所列
教學目標 (中文)本課程旨在培養大學一、二年級學生具備進行社區關懷訪視所需的基本溝通能力與關懷態度。透過講授、角色扮演與實作練習，學生將學習有效的溝通策略、關懷訪視的原則與技巧、同理心的培養，以及 ICOPE 評估工具之應用。課程亦安排實地社區訪視，促使學生結合理論與實務，深化對在地長者需求的理解，培養尊重與社會參與的核心能力。 (英文)This course aims to develop fundamental communication competencies and a caring attitude among first- and second-year students engaging in community care visits. Through lectures, role-playing, and practical exercises, students will learn effective communication strategies, principles and techniques of community visits, empathy development, and the application of assessment tools such as the ICOPE framework. Field visits are incorporated to bridge theory and practice, enabling students to better understand the needs of older adults in the community while fostering respect, empathy, and civic engagement. 課程綱要 (中文)本課程以「社區訪視」為主軸，結合理論講授與實作體驗，協助學生理解社區關懷訪視的目的與基本原則，並培養有效的溝通與互動技巧。學生將學習以同理與尊重的態度面對長者及弱勢族群，熟悉 ICOPE 量表之運用，並了解長者常見的認知、行動與日常功能問題。課程亦介紹常見輔具的基礎操作方法，並透過社區訪視與回饋報告，促進學生整合所學，培養社區服務與社會責任意識。 (英文)This course centers on community visits, integrating theoretical instruction and practical experience to help students understand the objectives and guiding principles of community care. Students will develop effective communication and interpersonal skills, learn to approach older adults and vulnerable groups with empathy and respect, and become familiar with the application of the ICOPE framework. The course also covers common cognitive and mobility issues among older adults and introduces basic use of assistive devices. Through community visits and reflective reports, students will integrate classroom learning with real-world experiences, strengthening their sense of social responsibility and commitment to community engagement.
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授課方式 講授與案例討論、小組角色扮演（溝通技巧與訪視模擬） ICOPE量表操作實作、同理心地圖練習、社區關懷訪視（實地服務學習） 小組簡報與反思回饋
考評方式(中文) 課程參與度(20%)、期中、期末報告(30%)、出席狀況(50%) 考評方式(英文) Class participation (20%), midterm and final reports (30%), attendance (50%)
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| 第 9 週 | 陽明交大守護獨老USR計畫簡介、USR青銀共創跨域學分學程簡介 課程介紹、社區介紹、訪視原則與技巧 Introduction of NYCU USR Project “Protecting the Elderly Living Alone”；Introduction of “USR Transdisciplinary Credit Program for Intergenerational Co-Creation” Course Introduction, Community Overview, and Principles of Home and Community Visits |
| 第 10 週 | 訪視原則與技巧、實作 (1) 溝通技巧與傾聽要領 (2) 訪視流程與紀錄方式 (3) 分組並進行角色扮演與情境演練 (4) 建立信任關係的方法 閱讀材料或安排事項：課堂小組演練 Home Visit Principles and Practice (1)Communication skills and key points of active listening (2)Home visit procedures and documentation methods (3)Group role-play and situational simulations (4)Approaches to building trust and rapport |
| 第 11 週 | ICOPE量表介紹與實作 (1)ICOPE（長者整合式功能評估工具）量表介紹 (2)學習使用評估量表，並實際練習自評和評估同儕。 (3)評估資料的解讀與應用 閱讀材料或安排事項：ICOPE長者整合式功能評估量表影片介紹https://health99.hpa.gov.tw/material/7257 Introduction and Practice of the ICOPE Framework (1)Introduction to the ICOPE (Integrated Care for Older People) assessment tool (2)Practice using the assessment scale through self-assessment and peer evaluation (3)Interpretation and application of assessment results Reading materials / Assignments: ICOPE assessment tool and introductory video |
| 第 12 週 | 衛福部社家署「多功能輔具資源整合推廣中心」參訪 至輔具中心參訪與實際體驗輔具，了解輔具種類與功能 Visit to the Center for Assistive Technology Resources and Popularization (CATR@P) : to explore and experience various assistive technologies, gaining an understanding of their types and functions. |
| 第 13 週 | 長者認知功能與行動功能說明 (1)介紹認知功能、失智症以及失智症的預防和延緩 (2)行動功能的分級與介紹 (3)繳交期中報告：請自行找1位65歲以上的家人/親戚/鄰居等進行 ICOPE評估，並依據評估結果撰寫報告。 閱讀材料或安排事項：影片介紹(https://health99.hpa.gov.tw/material/7258、https://health99.hpa.gov.tw/material/7259 ) Cognitive and Physical Function in Older Adults (1)Introduction to cognitive function, dementia, and strategies for prevention and delay (2)Classification and overview of mobility (physical function) levels (3)Midterm Report: Conduct an ICOPE assessment with an older adult (age 65 or above, such as a family member, relative, or neighbor) and write a report based on the assessment results. Reading materials / Assignments: Introductory video. |
| 第 14 週 | 同理心地圖 透過角色與情境模擬，了解身體功能不便者日常生活的受限，以及會如何影響與他人的互動；體驗後分組討論，設計下周至社區實作時的方法。 閱讀材料或安排事項：課堂小組演練與討論 Empathy Mapping Through role-playing and scenario simulations, understand the daily limitations experienced by individuals with physical impairments and how these affect their interactions with others. After the experience, engage in group discussions to design approaches for next week’s community practice. Reading materials / Assignments: In-class group activities and discussions. |
| 第 15 週 | 社區實作與服務 (1)實際參與社區場域的長者活動 (2)分組進行關懷訪視：應用所學溝通技巧與評估工具為長者評估 Community Practice and Service (1)Participate in community-based activities for older adults. (2)Conduct group home visits: apply learned communication skills and assessment tools to evaluate older adults. |
| 第 16 週 | 期末報告：依據關懷訪視結果撰寫期末報告。 Final Report: Write a final report based on the findings from the home visits |
課程用書/參考資料 陳亮恭等（2023）。圖解居家長期照護全書【經典暢銷修訂版】：當家人生病／住院，需自我照顧或協助照顧的實用生活指南。原水。 Johnson, P. R., Brush, J. A., Calkins, M. P., Camp, C. J., Carl, L., Douglas, N. F., Hoepner, J., Platteis, P. S., & Skrajner, M. J.（2023）。失智症臨床指引：評估與治療（許原豪、陳姵雯譯）。心理。 Brown, T.（2021）。設計思考改造世界（十周年增訂新版）（吳莉君、陳依亭譯）。聯經出版公司。 李淑貞（主編）、李淑貞、楊忠一、包韻宜、陳家緯、施啟明、紀彣宙、張瑞昆、黃劭瑋、沈世莊、陳坤鍾、洪友誠、張嘉純、林中竹、蔡孟儒、林克寰、彭淑青、宋有礪、陳坤村（2022）。基礎輔具評估與實務應用（Fundamentals in Assistive Technology：Needs Assessment and Practical Applications）。禾楓書局有限公司。 彭啟明（2020）。老年人常見疾病防治與用藥安全。華志文化。 楊忠一（2019）。物理治療師教你 行動輔具怎麼選怎麼用。大塊文化。